Terms & Conditions

Prices & Payment

All prices shown on this website are in Pounds Sterling (GBP).

V.A.T. of 20% does not apply to orders made outside the E.U. This will be discounted from your order total.

Red Eye Records accepts only payments by credit or debit cards (Visa, MasterCard, Maestro and JCB). Your card will be charged in UK Pounds and converted to your currency at current rate by your card issuer. You are responsible for having sufficient funds on your account. We do not take payments by any other methods.

Prices

All the prices on the web site are in UK Pounds. V.A.T. of 20% does not apply to orders made outside the E.U. We reserve the right to amend our prices without prior notice. In the event of any price changes we will contact you before shipping to obtain your confirmation. Orders are accepted subject to availability. The automatic email confirmation you may receive does not constitute order confirmation.

Delivery

All orders placed before 5.30pm GMT are sent on that day - three/four days for Europe - five days for zone one - five to seven days to zone two. Delivery time may vary.

Refunds and order cancellation

Orders that are returned to us in resalable condition within 14 days of receiving the order will be refunded.

Reserve orders can not be cancelled after 14 days, we can't provide this service if people return orders for obvious reasons.

We cannot take responsibility for damages or incurred in transit such as broken records. If you requested your package to be sent by recorded service and it has been lost in mail, please contact us and we will investigate the matter.

Privacy policy

We take the privacy of our customers seriously, and only collect information in order to fulfill customer orders, provide information via e-mail or seek your feedback regarding our services.  We do not sell or share mailing lists or customer information with any other companies or individuals.